experience / information
20 years IT experience
ITIL, Prince II, Scrum
Cisco/KPN projects, Amsterdam
Set up of PMO @ ING S.W. Europe & ATOS, Brussels & Amsterdam
Interim Management of technical Helpdesk @ Carrefour Belgium
IT Coordination, Project Mgt & Account Mgt @ sustainable supply chain service company, Alkmaar
System Mgt of PC Network and Email systems (Microsoft, Novell)
InfoCentre @ American Red Cross, install PC Network, helpdesk mgmt., provide all in-house ICT training
Marketing Manager Europe, Middle East, Africa @ Novell
Technical training to 1st & 2nd line support groups & end-users
Copywriting / Technical Writing
Technical writing (HIgh & Low level designs, MOPs, etc.) and documentalist assignments for various ICT and telecom companies.
Creation of technical documents, intranet/internet sites, marketing materials, course materials.
Copywriting for websites EN, NL, FR.
(Liberty Global, Cisco, ING, .. details here)
Meeting minutes. Find out why.
Translations / Interpreting
Written translations and text verifications of procedural documents, course materials (handouts, intranet), technical manuals, etc.
Translations of non-technical texts and internet sites (subjects: Legal, commercial, finance, accounting, arts, etc.).
Consecutive interpreting for conferences, trade shows and commercial negotiations.
Organisation
Project Management
Project & Programme Support
Management of technical support and marketing departments
Creation of Information Centre
Training / Presentations
Training to end users as well as technical support departments on general concepts, a variety of office applications, accounting & order entry systems, email systems and local area networks.
From individual courses, to small and medium size groups.
Marketing presentations in English, Dutch, French and German.
Creation of technical as well as operational user manuals.
Course design. Creation of course material.
Marketing
Management of international distribution channels.
Creation of presentations, brochures, advertising, newsletters.